Appreciation
We will see through the eyes of those whose lives we affect, identifying unmet needs and producing innovative and lasting healthcare solutions. We will bring to this task all of our experience and knowledge as the unique individuals we are.
Passion
We show pride, enthusiasm and commitment in everything that we do. We are committed to supplying and delivering our solutions and services at only the highest level. Our clients, service users and employees are our partners in creating value; their happiness, health and loyalty is our greatest reward.
Respect
We treat our team members, clients, service users, partners and suppliers with mutual respect, sensitivity and care, recognising the importance of diversity. We respect all individuals and value their ideas and contributions.
Integrity
We believe our promise is our most vital product. The relationships that are critical to our success depend entirely on maintaining the highest ethical and moral standards in everything we do. As a vital measure of integrity, we will ensure the health and safety of the communities we serve, and protect the environment in all we do.
From personal experience NL have been a great help and support in my life. I have care staff coming in everyday to do different tasks I can no longer do for myself or take me places I need to go. The care workers I have are great, very professional and very friendly too. The office staff and management are always happy to help. Overall company is a great team and I would strongly recommend them.
Accreditations
Accreditations are a good mark of obedience against set guidance, while these are what everyone aims for, we set our sights higher, aiming to achieve over and above what the minimum compliance grades are.
REC – Recruitment and Employment Confederation
The Recruitment and Employment Confederation (REC) is the professional body dedicated to representing the interests of the UK’s £19.7 billion recruitment industry in Parliament, Whitehall, the European Commission and to press and opinion formers.
Representing 3,750 Corporate Members, with more than 7,700 branches, and 5,550 Individual Members within the Institute of Recruitment Professionals.
The REC along with its Accredited corporate members such as NL Group are committed to raising standards and highlighting excellence throughout the recruitment industry and all REC Members must abide by the REC Code of Professional Practice.
Visit the REC website »
REC – Audited Member Award
Recruitment is a competitive market. Every agency talks about how they can ‘add value’, but actually being able to demonstrate that you are different to competitors is a different matter entirely.
REC Audited is a robust audit package that validates compliance with the Employment Agencies Act and Conduct Regulations 2003 and REC Code of Professional Practice. The REC team of professional auditors conducts a thorough audit of your business, going through such areas of compliance like:
- Equal Opportunities
- Data Protection
- Training and Induction
- Complaints Procedure
- Work Seeker Registration
- Work seeking services
- Overseas workers
- Temporary and permanent workers
- Payments to and from the work seeker
- Dealing with Clients
- Contracts with clients and work seekers
Visit the REC Audited website »
ISO 9001: 2008 Quality Management Standard
We all want to have confidence in the goods and services that we use. Trust is essential whether in the high street, the supermarket or buying as a business. We also want to have reliable public services. But how can there be confidence in the market? How can we be sure of essential standards in the public sector?
ISO 9001 is the internationally recognised standard for the quality management of businesses. ISO 9001 applies to the processes that create and control the products and services an organisation supplies prescribes systematic control of activities to ensure that the needs and expectations of customers are met is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.
NL Group Certificate Number: 4302/04
Visit the ISOQAR website »
CQC – Care Quality Commission
CQC are the independent regulator of all health and social care services in England.
CQC’s job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety. CQC also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.
NL Group has been independently audited by CQC and has maintained the highest CQC Audit award of 3 star excellent status.
Visit the CQC website »
Investors in People
In 1991 when Investors in People was launched Michael Howard said “Investors in People is a standard designed by business, which will be met by business, because it is in the interests of business.”
Launched in 1991, Investors in People is the UK’s leading people management standard. Its a business improvement tool designed to help all kinds of organisations develop performance through their people.
Our vision: is to make Investors in People the choice for leaders who want to deliver business impact and growth.
Visit the IIP website »
UKHCA – UK Home Care Association
United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors.
UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators.
Our mission, as a member-led professional association, is to promote high quality, sustainable care services so that people can continue to live at home and in their local community. We will do this by campaigning, through leadership and support to social care providers.
UKHCA members comply with our Code of Practice which contains guidelines to ensure that, when supplying home care:
- The highest standards of care are provided
- The rights and welfare of clients are paramount; and
- The rights and welfare of care workers are protected.
Visit the UKHCA website »
